I actually don't mind the product. It isn't special by any means and I can get the same "look" with a mix of head and shoulders and any cheap conditioner on the ends. The problem is the horrible customer service! I read the bottom that says you receive monthly shipments so after receiving the first one I went ahead and canceled. But that I guess according to wen means that they ship you the $hit anyways?! I was really upset when I received a confirmation that included an $80 bill? This is after I was charged for the original product, and a second shipment of $50 that I had canceled prior to them shipping it! If you want to try wen do yourself a favor and buy it through QVC.