I am a VIP member and i was happy with their products. Unfortunately I had to request a refund on my VIP charge. It's very ridiculous how they claim they have hassle free refunds. It's been almost a month and i have not gotten my money back. I did everything they told me I called my bank and nothing was done. I call the customer service # and i get no help. They tell me the same thing every time I call that I'll receive an email 3/5 business days. They are quick to take out money but have poor customer service when we need their help. I have taken this to social media and it looks like I am not the only one who's been robbed of from this company. I also reported to better businesses bureau. This is unacceptable and such a shame because I did love their products. I've asked them to cancel my VIP because of the horrible service but they refused to do so as well. I'm pretty sure they will just delete this review