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Trying to return an item so far has taken over 6 attempts to contact. They only offer store credit (despite that being against consumer law).
Customer service team is appalling and only seem to be helpful on public forums (Facebook page and review sites) however privately in my messages, emails and chat on their site, they are rude, unhelpful and unapologetic. Never ever buying again. Ill stick to LPD and St Frock.
I bought shirts on the 21st of November. When completing my order it stated 7-14 days for delivery. As I didn't need these until the 9th of December, that was plenty of time. I completed my order and was charged twice. I had to contact them for the refund.
Over a week passed and I assumed my package was I transit. Finally I received an email saying its just been shipped and this can take up to 3 full weeks to receive. These were bought for work secret santa for the 9th of December which will now be cancelled and im out of pocket $160 as my workplace shuts that week.
I emailed to confirm the times of shipping and asking if they think its possible id receive in time. They were unhelpful and I will never order again. 1st and only time customer.
Hi Brittney! We apologize for any frustration as we do have all of our shipping policies stated online and available to view before placing an order. International packages do usually arrive within 7-14 business days with the base shipping but it can take up to 3 weeks if customs decides to hold the package for any reason. Unfortunately, this is simply something we cannot control and it is why we also offer an expedited method for international shipping at checkout.
The carrier will not allow us to speed up or redirect the package once shipped and we do see our customer service team offered the option of a full refund to you if the package did not arrive in time. As there are still 6 more business days left before you need the package, it still has a great chance of arriving within the usual 7-14 business day time frame from the date of shipment. Please don't hesitate to let our customer service team know if you need further help!
I have tried calling like 10 times but it wont let me through. Site has. com.au meaning Australia but obviously it isn't. I have sent SEVERAL emails for days and days - still no reply or even acknowledgment that email has been received. Started a pay pal dispute hoping they will realize that I need to speak to someone... and yet nothing. Trying to cancel my order and get a refund.
Hello Brittney. We truly appreciate your feedback and wholeheartedly apologize that one of our representatives have not reached you. We will have someone contact you immediately via e-mail. Thank you.
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Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38...
Hey Brittney, I am so sorry to hear you weren't happy with your shopping experience with us here at Showpo. We pride ourselves on customer's experience and we take into consideration all feedback. Our return policy adhere's to consumer law and is available on our website for customers to refer back to. Please note, for this reason, our store credit does not expire and is available across all ranges.
Sorry, it has taken us a little while to get back to you, we are experiencing a high volume of emails and DM’s at the moment and we are trying to get back to all of our customers as quickly as possible. :) Xx