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I ordered a dress from Dress Lily in August. I only just recently received it! I tried to write my compliant to the via their site, but it kept saying my "Order Number" was incorrect. I copy and pasted the number from my invoice! It would never let me file my complaint with them!
Brittney C.'s review of DressLily earned 3 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Brittney C.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service