Brittany R.

I really dislike the knot. Wedding planning is already stressful enough, but when the website that you're working with crashes, it makes things much much more difficult! I signed up the for knot in the beginning of my wedding planning. A couple days after I ordered my wedding invitations to be printed, which contained my wedding website URL, the "guest list manager" portion of the knot crashed! I was not able to access my entire guest list containing every address and email for each person. I was completely relying on TK because I believed it to be reliable at the time. When I called, they assured me it would be back up the following day. 2 days passed and it was still not fixed so I called again and I received the same news again... it'll be fixed by the end of the day. After a week I called again. This time they said by the end of the week it will be back up and going. It is now 2.5 weeks later and it is still not fixed! I have all of my invitations (spent $300 on them) ready to be mailed but cannot access all 120 addresses that I had already inputted! I had to embarrassingly ask all of my guests for their addresses again so that I could get the invitations to them. Absolutely ridiculous! Now I am stuck using the stupid knot because all of my guests are to RSVP via my website that has the URL in each invitation. It'll be an absolute disaster if my wedding website crashes as well! I wish I would have gone with Wedding Wire in the beginning!