Brittany n.

I wish there was a zero because really the company does not even deserve a one! First things first I had no clue that they would take 39.95 fee every month unless you get online and skip a month until I went to work and was telling a colleague about the site and how wonderful I THOUGHT They were, she then informed me about her terrible experience and how they charge you ever month! So I called up to customer service there at jusfab about canceling my account and the rep was very prosistant about keeping my VIP membership gave me 2,000 points to my account and a 20% discount on my next purchase, and also informed me how to skip the month before the 5th day of the month to stop any charges from coming out of the bank account on file. So for the next few months I skipped the months, then come February, 2015 I forgot to skip the month, so I tryed to call customer service to cancel my account because I never really found anything that caught my eye after the first purchase and I just really wasn't interested in buying anything else from the site... so I'm calling customer service and stay on hold for 3 HOURS & 23 minutes not talking to a customer service rep once! I kept my phone on speaker through cooking dinner, eating dinner, doing homework with my child, and then putting my kids in the baths and ready for bed until I finally gave up! And keep in mind I called around 5pm eastern time and this company claims to be 24/7 call anytime! I couldn't believe it. Tonight 2/14/15 I call the company at 11:45pm eastern time and I get a rep in less them 10 minutes? So I tell her I would like my money back in my bank and to cancel my account and the JusFab rep try's to inform me that only VIP members could have there money credited back to there account and that's when I blew up I said lady as of right now I am a VIP member am I not? And she replies yes ma'am you are! And I say so credit the damn money back into my bank and cancel my account! And she tryes again to tell me she could not then I asked to speak to a supervisor, so she places me on hold for about 30 seconds and comes back on the line to say her manager was busy and could not take my phone call but he gave her then thumbs up to credit my money back into my bank and cancel my account and in less then another 2minutes she has it canceled and a cancelation confirmation code and is off the line. And over roll rating of the worst head ache I've gotten from any company in my life they are a joke and a rip off! And I wouldn't recommend someone I didn't like to there company!