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Britney H.

Contributor Level

Total Points
276

2 Reviews by Britney

  • Sam's Natural

2/13/15
Service
Value
Shipping
Quality
  • Fabletics

2/13/15

I feel so scammed. Apparently there is a $49 "membership fee" you unknowingly sign up for when you place an order. When I tried to chat with customer service online, they said they could not cancel my subscription and that I would need to call customer service. I called customer service and it was like pulling teeth trying to get the rep to understand that I wanted to indeed cancel my subscription and that I did not want a credit to my Fabletics account, that I wanted a full refund. She eventually agreed.

Let me also say, that I love subscription services and have memberships with Stitch Fix, Graze, Birchbox and Bespoke Post; HOWEVER, these services were presented as membership services. I feel like Fabletics intention is to slip the $49.95 membership by it's customers. I suggest they enlarge the fine print fast.

Tip for consumers:
Tips for getting a refund:

Make it clear that you want refund to your bank, not your Fabletics account.

Tell the rep you want to cancel your subscription and make sure to get a cancellation number.

Get the rep's name and ID number.

Britney Has Earned 16 Votes

Britney H.'s review of Fabletics earned 16 Very Helpful votes

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4/21/24

It was ok. But it's hard to stop the membership and it's ridiculous and they took my money and...

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Ava S. reviewed Fabletics
4/19/24

I loved what I ordered but I was placed on a subscription service that I knew nothing about until...