Our sump pump went out, which required our carpet to be pulled up to dry everything out. We contacted The Flooring Men because they said they could re-stretch and lay our existing carpet back down. He said due to the circumstances and our situation he would come out the next day. He never showed up, we called about 5 times and he didn't answer, he didn't respond to texts. It's one thing if you can't make it and let us know, but to be so unprofessional and ignore all calls and texts, that's ridiculous! Don't use them!