I was a loyal customer with haute look until one of their venders promised my item by a certain date. I didn't receive the item, I called hautelook and proved their vendor made a fake shipping number so it can be in shipping que. Once the item is in the shipping que they can't refund. The vendor hasn't shipped the item, I called ups. They just created a dummy number. I expected them to protect their customer but they didn't. Don't purchase from this company. They won't protect you as a consumer from their lying vendors.