Bridget P.

I was sent a survey from justfab about trying to return boots i bought from them... this is my comment... Being hassled and feeling forced to trade for the return? On your website you claim that returns are free! Then being told I was going to be charged a restocking fee. The customer service rep, Mary, kept putting me on hold to go ask for help and was being instructed to tell me this. The phone call to try and get a return slip took over 35 minutes! I kept reading JUSTFABS return statement on my invoice to your customer service rep, Mary, and she still argued with me about the restocking fee. I told her that your company had taken money from money account for a VIP membership and that returns are free, she put me on hold again. When your rep came back on the phone she stated that I would get a "one time courtesy" of waiving the restocking fee. I reused to do business with an unethical business that would bully a customer and practice double billing! L I expect a full refund with no hassle as stated on the receipt and i want the 39.95 refund that you drafted from my bank account for a membership fee for this so called VIP club that is for cheap boots that are not as described. I have called your company for several day to get a return slip and to cancel this membership only to sit on hold for 20+ minutes each time. I have phone records to prove that i have tried to reach JUSTFAB to cancel! I am shipping these boots back! I will never do business with this company ever again! I have worked in the E-Commerce industry and this is completely unacceptable!