I PURCHASED SNEAKERS FROM THEM YEEZY I BROUGHT 3 SEPARATE TIMES AND I HAVE ALWAYS GOTTEN MY ORDER. IT DOES TAKE A WHILE FOR THE ITEMS TO COME BUT YOU HAVE TO CONSIDER ITS COMING FROM ANOTHER COUNTRY. I NEVER HAD TO DEAL WITH CUSTOMER SERVICE AND HOPE I NEVER DO. BUT OVERALL I HAVE HAD GREAT EXPERIENCES WITH ALIEXPRESS