brian w.

Poor service! I paid $35 for the expedited service which quoting their website Orders placed before 1 p.m. ET will be delivered by the end of the next business day. My order has placed on line Monday evening, which is before 1 PM Tuesday. When on Tuesday evening I did not receive any indication that my glasses were shipped I called Warby Parker. I was told twice that since my order was placed after 1 PM on Monday it did not qualify for the expedited service. I did not expect my order to be delivered on Tuesday since I missed the 1 PM deadline on Monday, but the order was placed before the 1 PM deadline on Tuesday so my glasses should have been delivered by Wednesday. Their website is inaccurate. I hope that the glasses are worth it and that the accuracy regarding their information about the charities they fund is better than the shipping information on their website.