Brian S.

First time user and visiting Dallas, I saw an advertisement for Grub Hub. My wife and I decided to give it a try. We ordered from a restaurant with a five star review. We were told our order was 100 mins out after our order was placed, but decided to stick with it. Our ordered was delivered 30 mins sooner than quoted, but incomplete. My wife's entire meal was missing. I called the number provided on the invoice. After speaking with Brittany, I was told the only thing that could be done was to have have our original request fulfilled. I asked to speak with a manager and Brittany said she was the manager. I said, so you're okay with a one star review then? And she said yes, you're an "American and can do what you want". I was upset now and said, so that's what you're sticking with? You don't care that your restaurant is getting a one star review? She said, "well, it's not my restaurant, and you're an adult who can do what you want". When I tried to respond, she hung up on me. I found the number for Grub Hub's customer service, and called and spoke to Whitney. She was polite, and at least courteous. She said she would apply a $10 credit to my account and call the restaurant to see if they would comp the entree. I was happy she was at least was respectful. I received a text about five minutes later that said since the entree was being sent out again, the restaurant would not comp the entree. The entree took another 50 minutes to arrive, even though we were told it would be 25 minutes. I'm a first time, last time Grub Hub user. I will not be using my $10 credit.