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I used this site to print out a fast resume. The terms were it would cost me $1.95 to print the resume... and if I did not cancel within 7 days I would be charged $39.98 for a membership.
When I went to cancel the membership, I was greeted by a check box that said "I understand the terms and conditions of cancellation" but there is no specific reference to the terms and conditions of cancellation on their site. Even if you attempt to use Google for LiveCareer cancellation Terms and Conditions... you do not get a LiveCareer result.
When contacting their customer support, which is also extremely slow and has zero concern for the customer (I spent 30 minutes on hold asking for a cancellation), I was informed the following
XXXX
21:11:40 You should have contacted us to clarify the terms and conditions of the cancellation
XXXX
21:11:54 No your terms and conditions should be EXPRESSLY VISIBLE
XXXX
21:11:58 Okay, I've set your subscription to cancel at the end of the period so you will not be billed again. I've also sent you an email confirmation for your records.
XXXX
21:12:01 Unfortunately this is a valid charge, and since we already canceled the service. Rest assured that there will be no further charges.
So the only way to know if I'd be charged a penalty for cancelling was to contact them. Because they apparently aren't required to expressly list their terms and conditions of cancellation.
So they get to keep 40 dollars of my money because I printed out one resume from them and their site is expressly designed as membership trap.
DO NOT USE THIS SITE EVER IF YOU HAVE ANY SENSE OF WHAT THE VALUE OF ONE PIECE OF PAPER IS.
Brian S.'s review of LiveCareer earned 2 Very Helpful votes
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The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the...
Hi Brian,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We stated below our sales page the details on how to cancel the service. We do offer several ways including by phone; our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. Self-cancellation in your Account Settings. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. You can also cancel your subscription by emailing your subscription cancellation request to customerservice@livecareer.com. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Additionally, you can click live help to chat with us online to request we cancel your subscription.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer