I bought my wedding dress with them and ordered it in silver, when it arrived it was gray. I tried to contact them but they said that was the color on their "chart", well no color chart was available when I ordered it otherwise I wouldn't have bought in in that color. Now my wedding is ruined cause I have a dark gray dress.
Dear Brianna,
Thanks for your feedback here and so sorry for the problems happened on you. Please note that we have refunded you and our representative has emailed you regarding to the refund id, Could you please kindly check it? Thanks. Once you got the refund, please let us know. If you have any questions, please feel free to let us know at reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team