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This site will allow competing vendors, and non-users to write negative reviews of its online customers, and then when challenged it will not remove the negative reviews.
The Reviews should only be from members who actually have used one of its vendors, and not a competing vendor.
This website will allow other competing vendors to write a negative review of websites or companies using this website. Then when challenged it will not remove negative review placed by competing vendors. Will allow non-users of theknot to write reviews not connected to any vendor on its site. Competing vendors can say anything they wish, and The Knot will not take it down.
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Hi Brian,
Thank you for your comments. WeddingWire has a very strict review policy, in that we only allow verified, legitimate clients of a vendor to write a review.
If you believe a competing vendor has written a review on your Storefront, you are able to dispute that review. This will open an investigation by our Dispute Team into the legitimacy of the review. The only way this review would remain on your storefront is if the reviewer was able to provide the Dispute Team with a signed contract or proof of payment, which a competitor would be unable to do.
If you would like to speak with our Dispute Team regarding this review, please feel free to email them at support@weddingwire.com.
-Lauren