Thumbnail of user bria1691

bri a.

Contributor Level

Total Points
108

1 Review by bri

  • HomeAway

10/8/15

I am sending this email in confirmation of our discussion on the phone this evening indicating the owner of the home has yet to report any damages to the vacation rental. Per our conversation this evening, you have stated you have been in contact with Chickersky regarding my dispute with the issues I had with the rental not being up to par for a vacation home, however he did not report any damages by our rental party to HomeAway. I have reported multiple times, in addition to the issues I've had with the rental, the owner has not returned my security deposit. This was a special family gathering for my mother's 60th birthday and was tarnished by the inconveniences we had with the home and HomeAway. After the disappointment with the rental, I have returned home and discovered my security deposit, paid to HomeAway, is not being returned and HomeAway will do nothing to amend this problem. I feel the homeowner is retaliating against my dispute and review by holding my deposit. In addition, I wrote a fair review on the home on October 5th which has not been published. During our phone calls, I requested written updates for my files which you refused to provide me. You have left me with outlets to reconcile this matter, therefore I will dispute this with my credit card company in order to get my security deposit back.

bri Has Earned 8 Votes

Bri A.'s review of HomeAway earned 8 Very Helpful votes

bri hasn’t received any thanks yous.

bri doesn’t have any fans yet.

bri isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user wendyl702
11/28/22

The place was very clean inside but had a odor smell which made us only spent one night instead...

Thumbnail of user deborahv848
9/22/22

Management was rude and deserted her position and left friends in charge. She made jokes about...