I am sending this email in confirmation of our discussion on the phone this evening indicating the owner of the home has yet to report any damages to the vacation rental. Per our conversation this evening, you have stated you have been in contact with Chickersky regarding my dispute with the issues I had with the rental not being up to par for a vacation home, however he did not report any damages by our rental party to HomeAway. I have reported multiple times, in addition to the issues I've had with the rental, the owner has not returned my security deposit. This was a special family gathering for my mother's 60th birthday and was tarnished by the inconveniences we had with the home and HomeAway. After the disappointment with the rental, I have returned home and discovered my security deposit, paid to HomeAway, is not being returned and HomeAway will do nothing to amend this problem. I feel the homeowner is retaliating against my dispute and review by holding my deposit. In addition, I wrote a fair review on the home on October 5th which has not been published. During our phone calls, I requested written updates for my files which you refused to provide me. You have left me with outlets to reconcile this matter, therefore I will dispute this with my credit card company in order to get my security deposit back.