I was never a fan of HomeAway, but now I intend to be a former customer. I own one property and manage another one through a listing on their website. I am a paying customer of theirs. I buy ads from them. That's how they make money.
In their infinite glory they have decided to penalize me for not using all of their services and for what not meeting what they've decided doesn't meet their customer service standards. However, the one thing they forgot is those customers are MY paying customers, not theirs.
HomeAway should focus on keeping me satisfied. All of their new listing scorecard features don't consider that I am able to service my renters much more effectively without their lousy software. HomeAway is not Amazon, who does a reasonable job of managing customer service. The difference is that Amazon services their customers directly and they expect us merchants to do so with equal fervor. HomeAway doesn't service my customers nor do they service me yet they expect me to meet a quality guideline that helps put money in their pockets.
What a $#*! show.