Brenna D.

Zulily makes it clear how they work - that orders are made first, then shipped from their vendor to Zulily, then from Zulily to you. If their vendor can't supply the amount of orders they received, then there can be surprise & disappointing cancellations, but that should realized. They also list the estimated time for wait on each product page. I mean it's clear that you WILL have to wait possibly a few weeks for your products. I also think their customer service is great! Every time I've made a complaint (once received a candle that arrived broken, & once received the wrong size shirt), they refunded me AND provided me a $15 store credit immediately. I've never even asked for the store credit! I do agree, it's annoying they don't have reviews on their site, even though they do sell some of the same products over & over, but I just research it via search engine & read reviews on other sites before I purchase.

It seems like having a happy experience with DHL is of legend. Ordered some items from China. For a week, tracking info never updated, though it showed it was picked up. When it finally did, all it said was it was returned to shipper & to contact DHL customer service. So I contact DHL & they tell me to contact the shipper & they have no other info. Then TWO days later, it shows it DELIVERED to my city & state & was signed for by "Benson" in which there's no one in my household with a name even close to that. So from CHINA all of the sudden it made it to me in (2) days? Of course not! The package was never delivered to me!