Brenda M.

Booked a room through Getaroom, stupidly without reading reviews. Confirmed, all fine, with cancellation up to 2 days before arrival allowed. Next thing I know, someone calls me & says, "Sorry, hotel is overbooked. We've moved you to another hotel" - that other hotel was decent, so I agreed. They send me a confirmation of the change to agree to and it says "Non-refundable Rate." I said, so, the rate is refundable until 2 days prior. Argued this on several back & forths & they finally said that's the way it is, take it or leave it. AWFUL CUSTOMER SERVICE.

Very unethical and poor Customer Service. They quoted a price, which I based ordering a subscription on. When the next shipment was sent. It was 10% more. I asked why & they said they made a mistake on the original price. Well, I based my decision to subscribe on that price! When I asked to cancel my subscription and refund me the 10%, they refused. I started out trying to be polite with their Customer Service, assuming they would make their error right, but after 20 minutes of back & forth, and totally refusing to acknowledge that this was classic Baiting & Switching, they hung up on me. Unbelievable! Avoid this company - worst Customer Service ever.