Brenda C.

My granddaughter spent her own money and ordered a shirt from them on 9-22. No communication at all from them except for the hold for the money on her account. We checked the order every few days but after 10 days it shows as order is in warehouse. It was supposed to take 4 to 5 days for shipping. I called and did get someone. She checked and said the order was cancelled because they were out of stock. On their site it still shows the order as open and in the warehouse. We were not notified that the item was on back order or that the order was cancelled, even though it still shows as open. She says the item is in stock now, but they do not automatically ship once the item in back in stock (like most any store on the planet would) and that we could order the item again. We checked to make sure we had not been charged and then I told her we would find the item some place else. Sooooo - they take the order, do not notify you if they do not have it, do not cancel the order or notify you that they consider it canceled, and do not ship it once the item is back in stock? WTF?

Every pair of shoes I have purchased from zulily for our girls have either not fit correctly or have started to fall apart after a couple of weeks. That doesn't happen with shoes we purchase even from Walmart. Very poor quality. Some of their name brand stuff is nice and at a good price like Laura Dare but I think all of their stuff is seconds or defects and some of it costs more than other places. Be sure to do a price check before purchasing on anything you buy from them. I saw a Small World Toys Haute Couture Fashion Studio they had for $34.95 with their 7.95 shipping of course while Amazon has it for $24.95 with free prime shipping. So they might have a bargain or two, but it can take months to receive your item. You have to be careful because some of their stuff is over priced and some of it is just plain junk. It usually states that they do not accept returns and of course they do not refund shipping. I have bought my last item from them. Not cost effective.