Brandon W.

Ordering online was easy enough.

Then everything else went wrong.

Ordered for pick-up, included a 15% tip at check-out and came to pick up my order by the end of the pick-up time-window quoted by the website.

Waited for 7 minutes to be told they didn't have an item and that they couldn't refund it since its an Eat 24 order. After waiting for a few more minutes, I'm told I need to call Eat 24 to get the refund.

I call Eat 24, am told by a recording i can go online for live-chat and be helped right away. I go online and am told their chat is slammed and that someone will be with me shortly. The chat connection drops multiple times.

I try calling again and am put on hold by the recorded voice. The phone starts ringing after several minutes... one ring, two ring, 7 rings later, the hold music starts again. This happens at least 7 times until I finally get a customer service rep.

The CSR's customer skills are lacking to say the least. She asks for my order number, it pulls up for another restaurant. Instead of asking for the order number again, she asks for the restaurant name. She then asks if the order was for "Bobby." I say no. Not wanting her to guess multiple names and confused why she didn't just ask for my name, I offer my name. She finds it after a few seconds.

She then proceeds to ask me again what I needed. I explain again and she tells me that the item will be taken off and the item amount will be credited back to my account. I ask to take off the tip and she isn't sure she can do that. She puts me on hold and tells me she can. So instead of going back over what she is going to do for me, she just tells me she will also take the tip off.

It was just extremely difficult to talk to the CSR. It felt like she was trying to get me off the phone, not resolve my issue.

Tl; dr Restaurant didn't have an item when I picked up order, lied to by restaurant then told to call Eat 24. Customer service difficult to get a hold of, CSR poorly trained and difficult to talk to. Not using Eat 24 again.