Brandi M.

I ordered two small banks 2/13, the site stated would be delivered 10-15 days. By 2/27 I still had heard nothing and got no tracking info. Sent a message asking what was happening with my product (their site states they respond within 24 hours). 5 days later I got a response that the item was sold out and once they got more in stock they would send it. I advised that I was moving and if the product could not arrive at my home within the next week I would need a refund and not to bother. 9 days later they send a response that the item has been shipped and would arrive in 15-25 days. I advised again that I had moved and told them that I needed a refund and that their website states that items arrive within 10-14 days so it needed to be updated. The next day they respond telling me to have the new owners of my home forward the item to me once it arrived (What?). I told them I didn't know the new owners and advised them how crazy that response was since they shipped it after being told not to. They sent me back a message stating that the item had already shipped and it would be my responsibility to contact the postal service to get my item. (What?). Needless to say I disputed the transaction with my CC company and got the refund. I contacted the post office and told them to refuse the shipment (which by the way arrived 3/28).