brady c.

Zazzle describes itself as enabling "individuals, professional artists, and major brands, including Disney and Hallmark, to create and offer billions of unique products for customers worldwide". This means Zazzle does not DESIGN the items it sells, but PRINTS them. Therefore, if anything goes wrong in the production process, they say it's part of the design, creating a loop of passing the buck between designer and Zazzle. At the end of the day, you do get a refund, less your return shipping and a whole lot of grief.
Delivery is reasonable, order is questionably accurate. My order would have been perfect except for a gloss coating on one side of a gift card. The item arrived with the gloss coating on the To/From side and not the Address/Picture side, making it impossible to fill-out. Zazzle insisted this was the designers intention and would not see reason.
Not too pleased with Customer Service; your basic automaton, giving scripted answers. Zazzle was more interested in refunding my money than fixing the problem, which I wanted; I wanted the cards!
Customer Service "Support" was more concerned about being right than a retaining a pleased customer AND making money. Even after Zazzle had me contact the designer who said it was a printing error, Zazzle still insisted it was a design error, sending me "pictures" and Return Merchandise form.
Zazzle looks good, but isn't worth the grief