This is my second issue with them. First time: we got rained out- we went to the course and it get shut down before we could play, and they charged me a full price no "show fee". I tried calling their customer support line and got absolutely nowhere, spoke to 4 different people including a supervisor, spent hours on the phone, and got promises of a refund that never happened. Second time: Needed to change my reservation from a 2some to a 3some, they said they already sold the other spots and there were no more tee times available, so I cancelled my tee time and we went to another course without Golfnow. Three weeks later they charged me a no show fee. This is a horrible company: as an avid golfer I suggest no one use Golfnow especially.