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Recommended from a relative.
I've made two purchases through ReserveBar, but still haven't received either item. It's been over a month on the first order and over two weeks on the second order. There is no way to check your status to see if it's been shipped or not. Plus, they've taken my money before either item has been shipped.
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I wish I had known about SiteJabber before using CheapOair. Customer service has to be one of the worst, out-sourced services I've experienced. I was charged for seats, told I would get a refund for $438, but only received a refund for $51.80. Bait & switch charges, plus airfare was charged much higher than my receipt. I will never use this site again, and would discourage all others to do the same!
Update:
I was refunded the $51.80 fee for the seats. However, I still stand by my review! Their customer service was incredibly rude, particularly the finance department. I have been professional and courteous with their employees, but the same cannot be said about them. I have also dealt with the airline in this matter and will be addressing this further. Our seats on the flight were not the enhanced seats that we inadvertently paid for and AA does not show that they were ever booked. Yet, here is the charge...
4 Adult Tickets ( $291.00 each) $1164. 00
Paid Seats $431.48
Subtotal $1595. 48
Taxes and Fees (incl. Traveler Assist) $172.60
Ultimately, the choice is yours on whether you choose to use this site or not... I will not, and would encourage others to do the same.
Tip for consumers:
Use any other site, but this...travelocity, orbitz, expedia, or directly with the airline...
Brad C.'s review of CheapOair earned 8 Very Helpful votes
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Super folks, helpful and very knowledgeable. The website itself needs work.
Customer was not charged $438.00 for preferred seating he selected because that is a function done directly with the airline. He was also refunded $51.80 for traveler assist which allows pre-assign seating that is not "premium or preferred" seating done directly with the individual airline. His receipt was exactly what he agreed to pay when he completed the booking. Once the booking is completed, the receipt cannot be modified or additional charges added, everything was what the customer selected during his booking.