Bothered T.

My experience with IGXE has been mostly good, but the two bad incidents were so bad that I will never use them again.

A little background: I played an MMO for several years, before quitting from 2008 to 2010 for work reasons. When I picked the game back up, I had found that there was a lot of content and player development that I had missed I made a couple of currency purchases to help gear up my character, and those were straightforward. Never any problems with delivery time, or stock, or anything.

I then retained IGXE to perform a small powerleveling service for me while I was away one weekend. At the time, I was in a guild, and had several friends with whom I chatted with when I was on. So I was obviously nervous about it getting out that I used a PL service, and I was also nervous about giving out my account information. On that time, everything went smoothly, the PL was performed quickly and without issue and I was happy enough to make a slightly larger PL purchase.

This is where it gets bad. I made my second PL purchase, after being told in chat that I could leave specific instructions such as "only perform the PL between 2a.m. And 7 a.m. local time" and "put AFK tag up and do not respond to any tells." At the same time, I also made another currency purchase. Regarding the currency purchase, I used a different credit card and began getting the same requests for personal information that others got. They wanted me to photograph my license or passport and e-mail it to them. I refused, asked them to cancel the order and told them I would use my other card, which had been processed no problem a few times before. They insisted and said that using the other card would only cause the same problem. So I did as they asked, and emailed a copy of my license with all information covered up except my photo and address, and they said it wasn't good enough. They asked for my passport information, at which point I said absolutely not and told them to cancel the order.

In addition to that, the PL service ignored every one of my requests. They logged in during the evening, at peak hours. My guild had a raid scheduled for that night, which I had purposely not signed up for. However, out of reflex my GL sent my toon an invite when it logged. Instead of declining and performing the PL service, the PLer WENT ON THE RAID, played like crap (obviously) and then /quit when the guild wiped on a named pull two times. Needless to say, a lot of people were really pissed and I was very embarrassed. The PLer also apparently gave out the guild's vent info, and spammers attacked the ventrilo server. All in all, a nightmare of a cleanup that was very embarrassing and taught me a serious lesson about trusting account information to an overseas company.

I will never, ever use them again for anything.