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Update! :) ---- My initial experience was very unsatisfactory as I requested a refund and was denied my request after I was unable to cancel my account when I initially tried to, however, I was persistent and emailed them back immediately and they did issue me the refund I requested. I would suggest acting on this as immediately as I did however, because this is a legitimate debit from your account. I started the process the very day it came out of my account.
I used the site for a promotion and was happy to pay the single charge for the use of the templates however I couldn't cancel my subscription when I wanted to because "somehow" the buttons wouldn't work and then was charged the renewal fee. When I disputed the fee, I was told it was a valid charge and then magically my subscription was cancelled, What a scam!
Tip for consumers:
I emailed them back after they emailed to tell me they wouldn't refund my money and they did eventually refund my payment. So I at least got my money back.
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Bonnie M.,
I’m very sorry if you encountered a cancellation issue and did not get the best customer service experience. We make cancellation really easy. We have it in 4 ways: By phone, chat, email and online through “Account Settings.”
With regard to our free account, it gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer