Bonnie K.

I ordered a dress for my daughters prom in mid march 2015. The payment went through fine and the seller promised delivery within 14 days. I checked the dhgate site and my messages every few days to see progress on my order. On the 14th of April 2015 the seller finally posted that the dress was shipped and provided a tracking number to track delivery via DHL. I tried to do just that and DHL had no information on that tracking number. I called DHL to get more information as the seller promised she shipped the dress. DHL checked every way they could for such a delivery, by name, state, zipcode, address etc... they had NOTHING, no such delivery was ever scheduled! I contacted DHGATE customer service who told me I could make a dispute and they would not release payment until dispute was resolved. They offered ZERO insight as to how a seller could post a bogus tracking number and lie about the progress of order, simply register a dispute! So I followed the steps provided to register a dispute and was informed that I could not file a dispute at this time. I needed to wait x amount of days before I could file a dispute. The CSR I spoke with from DHGATE new everything about my problem including timeline and told me to register a dispute, never said anything about it being to early to do so. Finally I heard back from the seller who told me " I am sorry, I contacted the factory and they are still working on the dress. I promise you will have dress on time " SERIOUSLY! If the factory was still working on the dress why did the status change from in progress to shipped and why was I provided with a bogus tracking number? I am still confused as to how the seller is able to boldly lie to me and why DHGATE is not more helpful regarding that issue! What should be a memorable and happy time for my daughter has left her in tears on several nights over a dress that probably does not exist! I would NEVER recommend to ANYONE to use DHGATE or any of their sellers! They do not check out their sellers before they allow them to sell on their site. They do not care about the customers. I am simply furious at the site, the seller and myself for putting such an important event in the hands of these people! Sure, maybe I will get my money back on the dress but what about the 50.00 $ cancellation fee to the seamstress. I only made the appointment after I was promised delivery on or before a specific date. What about all the accessories we purchased to go with the dress that will not match the new dress we have to buy? I find them irresponsible, unreliable and untrustworthy! Even worse I tried to access the dhgate site today to check messages from CS and or seller and the site is not available! I guess I will have to have my credit card company dispute the charge as I am getting ZERO help from ANYONE at DHGATE. WORST ONLINE SHOPPING EXPERIENCE EVER!