Thumbnail of user bonnieb39

Bonnie B.

Contributor Level

Total Points
83

1 Review by Bonnie

  • Groupon

10/9/14

BEWARE! I am 99% sure this site is a scam. I placed an order at the beginning of the week and was called to 'verify' the order. They left a voicemail with instructions. I called back and followed the instructions within a couple of hours. The next day, I get a call to verify my order from Shayna with Loss Prevention who says there was no record of my confirming the order the day before. She says that they only have a recording of a different order #-- one I had canceled. She lied to me completely and refused to play back the recording for me. The outfits I had ordered were time sensitive and I had chosen 2 day shipping so they wouldn't get to me til after the weekend I needed them. I asked her who was doing the shipping and she hesitated before saying UPS. It was like she was trying to come up with an answer. Pathetic. I had them cancel the order because I caught on to their scam. I warn others to do the same!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonf1
DeeDee L. – Groupon Rep

Hi Bonnie,

Thanks for giving us your feedback on SiteJabber. I'm sorry to hear about the inconveniences that occurred when our team tried to speak with you to verify the order. I can assure you there is no scam and we did intend to send out your items. From time to time we do need to verify information before we can process an order.

After speaking with you, Shanna did pass along the information to one of our supervisors who, upon looking into it further, was able to locate your original voicemail. I'm very sorry that it was misfiled and that the original order was canceled in error. Since she wasn't able to locate the recording, she say anything about what was in the voicemail, due to the fact it wasn't located until she was able to escalate it to a supervisor. I'm sorry that you felt she was being dishonest, but since it was misfiled, as we found out after, she was unable to listen to it and gave you what she thought was the correct information.

In regards to our shipping methods, all expedited shipments go out through UPS. Further information, as well as why you were called about this order, can be found here: https://support.ideel.com/app/answers/detail/a_id/243/related/1. Information about our non-expedited shipping methods you can view here: https://support.ideel.com/app/answers/detail/a_id/175

If you'd like to reorder these items, or another expedited shipment, I'll be happy to waive the overnight shipping charge for you. Please send me a message and I'll be happy to help. I deeply apologize for the miscommunications that occurred and thank you for being a part of Ideel.

Best,
Jason Faria
Director, Ideel Customer Service

Bonnie Has Earned 3 Votes

Bonnie B.'s review of Groupon earned 3 Very Helpful votes

Bonnie hasn’t received any thanks yous.

Bonnie doesn’t have any fans yet.

Bonnie isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user andrayaebell
3/17/24

Purchased a Groupon. Called to make an appt. I was told that the company only honored the Groupon...

Thumbnail of user tp771
T P. reviewed Groupon
3/11/24

If I would, I would give this company a zero stars. Horrendous customer service with no...