Bonibet B.

I purchased two Groupons for 8"x6" photo books in April. After spending hours creating my first book on-line, I could not submit the Groupon voucher code on the payment page. I wound up paying full price for my first book just to be able to receive it. Then I waited over two months to receive it because the company ran out of supplies. PrinterPix continued to e-mail me weekly ads. Calling customer service kept me waiting for 30 minutes for a representative one time and two other times, I gave up waiting on a phone call for over 30 minutes.

When I asked Groupon for on-line help using the vouchers, they replied with a Q&A stock answer which did not help at all because I had repeatedly done exactly what they said to do to apply the voucher to my order and it did not work. I contacted Printerpix by e-mail and waited and waited and waited for an acknowledgement. I did this twice over a period of time and finally got a stock answer from them which did not apply the voucher redemption code when I followed their instructions. Fed up, I paid full price for the two books I had Groupon vouchers for just to get the product, but I will NEVER use this PRINTERPIX again and have reservations about using Groupon, also