Bob W.

Beware if you are ordering from this company. My experience has been frustrating and the customer service is nonexistent. I ordered a retirement gift and paid $39.85 to expedite the order (2 day air). The order was processed and shipped on Monday. Today is Thursday and no package. Mr Mark Ramsey (from Gifts.com customer service) stated that I misunderstood and I needed to allow 3-5 days for them to process the order, then the 2 day air time is added on with UPS. The problem with Mr Ramsey's statement is UPS tracking shows it was picked up and processed on DAY 1. UPS made the error, but Mr Ramsey and UPS do not take responsibility and I paid a premium to get the package in a timely manner. I called Gifts.com, eight times during business hours and was automatically routed to the "after hours" voice mail. UPS and Gifts.com do not offer a remedy. The problem with Mr Ramsey is that he failed to read my email and respond adequately. Be ready for poor customer service and a lack of an adequate response from this business. For your awareness, paying for overnight service, by Mr Ramsey's standards and Gifts.com, means you MAY get it within 6 working days.