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Bob v.

Contributor Level

Total Points
182

2 Reviews by Bob

  • MyHeritage

7/11/16

In June 2015 I opted for a $6.90/month subscription. The commitment was for 5 years, and I would be charged annually. To my surprise I was charged for $413.72 on 06/03/2015, instead of $82.75. After loud but tedious complaining they refunded most of the 4 year charges. As it turned out they still overcharged me by almost 10 dollars ($91.92) instead of the promised $82.75.
Surprise, surprise. I just checked my June 2016 credit card statement and MyHeritage.com charged me a whopping $175.12 (instead of $73.58 = $82.75 minus last year's overcharge of $9.17) on 06/03/2016. In the $175.12 MyHeritage included all types of extra features that I don't need, but more importantly I DID NOT ASK FOR or AGREE TO!

In summary:
MyHeritage.com advertises $6.90/month billed annually for 5 years. After complaints it becomes:
- first year, they tweaked it up to $7.66/month, and
- second year, they more than doubled the price to $14.59/month!

I just contacted my credit company and they put a block on MyHeritage.com for the next 4 years.

I had hoped they cleaned up their act after my complaint of June 2015. I can't anything else than conclude: MyHeritage.com has stepped up their unethical business practices.

I will further inform this forum how MyHeritage.com is responding to my second upcoming complaint.

Tip for consumers:
MyHeritage.com is the type of website where you NEVER should give your credit card information, because my experience is:
they will
1) overcharge,
2) "sell" you unwanted extras, i.e., more expensive(!!!) features.

MyHeritage.com is the type of company that adopted as their business model:
Count on
1) most customers do not carefully check their credit statements, and
2) even if customers discover errors (always overcharges!), they do not bother to go through the tedious complaint

Service
Value
Shipping
Returns
Quality
Thumbnail of user deanp12
MyHeritage S. – MyHeritage Rep

Dear Bob,
Thank you for your review here on SiteJabber.

Would you be so kind as to contact me from your registered MyHeritage email address to support@myheritage.com and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.

Thank you for your cooperation and I look forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

  • US-Immigration

2/5/15

Some of the actions I announced in my previous review (This website is a total scam...) were taken:
- I filed a claim and reported this website to the FTC (Federal Trade Commission),
- I filed a complaint and reported this website to the Consumer Deception Division of the Indiana Attorney General,
- I (temporarily) stopped the $170 payment to US-Immigration.com through the VISA card department of my Federal Credit Union Bank.
It seems that other actions are needed in the direction of State and Federal politics. There should be obviously a law (long overdue!) that websites that impersonate official (local, state, and federal government) agencies should receive huge fines, as well as the companies like Yahoo, Google etc, that provide them a platform.
However, I will bet that US-Immigration lobbyists provide nice sums of campaigns funds to federal and state (Florida?) politicians if we run into some headwinds.
Keep you posted,
Bob V.
PS: after some silence of several weeks I have apparently been placed on their spam email list... US-Immigration stepped up their scam level: when you click on the link (they say they have special deals for citizens applications, green card renewals, etc) they show on their website the friendly smiling face of our President Obama... how dare they?

Tip for consumers:
DON"T EVER USE THIS WEBSITE

Bob Has Earned 22 Votes

Bob V.'s review of US-Immigration earned 10 Very Helpful votes

Bob V.'s review of MyHeritage earned 12 Very Helpful votes

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