Bob M.

I purchased a "local deal" from Travel Zoo on June 21,2013. The item was a winery tour, signature wine glasses, and a gourmet lunch for $29, "regularly $62".
We decided to use it on Monday July 29th so I called several days ahead and made a reservation for noon.
There was only one other couple in attendance. The young women took us on a trek of several hundred yards to view a withered collection of staked vines mostly not alive.
We then returned to the main building, a converted biker bar and viewed an empty room that was to have contained last year's crop which was eliminated by a cold snap in May.
We sat at a table and were presented with a tasting menu that cost an additional $24 a couple for three tastes of wine, about six ounces. They were very stingy in filling the glasses, about 1 ounce per taste!
We decided to not participate in this ad hoc wine tasting so they removed our two free glasses. There was also three microscopic pieces of cheese to taste.
Finally it was time for our $62 gourmet lunch. We each received one half a ham and cheese sandwich on rye bread. There was also two small pieces of bread crust with crushed nuts and a slice of cucumber.
Nothing else was offered. I did spend an
Additional $11 to buy my wife a half a glass of wine.
We drove 90 minutes up and 90 minutes back. This was the worst meal deal we have ever seen and we use Groupon all the time.
I called Travel Zoo that afternoon. Their number *******000 is a call center in Williamsport, Pa. The CSR assigned me a
Ticket number *******. She said that I would be called by "Merchant Services"
Within 24 hours.
I waited two days then followed up with a CSR named "Brennan" in the same call center. He told me he would escalate the issue but no one has followed up.