bob j.

I signed up for this hoping to get a better merchant account and lower fees than Paypal. It has been a horrible 4 weeks and I am still in the process of getting "REVIEWED". I run a serious online business being established for 6 years. Authorize.net was quick to take my $99 setup fee which came out to be $133.43 then $1.56 some unknown charge. After 3 days of setup it seemed like everything is ok and up with the "virtual terminal" available, but it was not so. After exposing my whole identity to them like my Social Security, Business Name business tax ID, Drivers Licence... I get an email from Cybersource/authorize.net that they need to get more info like my "balance sheet", "Privacy policy" on my site revised and a dedicated "SSL" which was already there. I have revised my privacy policy and purchased SSL which I didnt have to. I use Quickbooks to keep records so I asked the woman on the phone (Dolores Tremonte - credit analyst) what else she wants from me to get this thing reviewed and get my funds released. She said "We will review it and email you". It has been 34 days and no answer on my review and my payments from customers are still being held in some "virtual bank account" as they say at Cybersource.net Direct Tel: *******066. I have put my life on the line for these people and they are a bunch of scammers holding on to my money and my lively-hood. How am I supposed to send partial refunds to customers or use those funds to print shipping labels? I am not happy with this.
CyberSource Corporation
808 East Utah Valley Drive| American Fork, UT *******
Tel *******935 x3 | Fax *******920