HORRIBLE company. The dress I ordered and the dress they shipped to me were two completely different items. Terribly put together, 4 sizes too small, mismatched fabrics, no beading or applique as advertised, pins left in where sewing was not completed, a random train was added, and... LORDY!... I could go on and on! They refuse to take it back or refund my money. Even the photos they sent me of their finished product (which they actually sent to show me what a wonderful job they had done) backed up everything I complained about. Their resolution? They told me to take it to a tailor and they'd give me a discount on my next order. ARE YOU FREAKIN KIDDING ME?
Dear Bobi,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Rosegal customer