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Using it for years
Worst on-line shopping experience of my life! DO NOT order from this company. They do not provide 1-3 day shipping, I ordered a product on 9/25 and to date 10/12, I still have not received it. Several calls to customer service were very frustrating and the representatives are rude and will provide you with misinformation. Dermstore really needs to evaluate their company procedures and get honest with the unsuspecting customers that patronize them. Spend your money elsewhere with a reputable company!
Tip for consumers:
DON'T USE THIS SITE
Bobbie A.'s review of Dermstore earned 9 Very Helpful votes
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Empty.
Hope this smells really good for the price I paid or I will send it back.
Enjoy using this company for all my perfume needs. They never dissapoint!
We have reviewed this customers review. We are always sad to hear that a customer had a negative experience with our site. After review of the situation we see that some unexpected circumstances happened with this order. DermStore does provide 1-3 day shipping on orders that qualify for this shipping method, because of the contents of this order it had to be shipped by a method that can take longer than 3 days. DermStore reshipped the order and issued the customer a credit for the inconvenience.
We take every comment seriously and we strive to make every experience a positive one.