Blanka L.

We booked our flight Ottawa to Cancun on line. No problems, good price (even though it is an overnight flight). A week later an emergency arose and I had to rebook. The free cancelation of course is not free, so I was prepared to pay the difference.

We were offered the same flight only 2 weeks earlier for an additional fee of 300.00 per person (100.00 rebooking and 200.00 price difference). I was not ready to make the commitment so I told them to hold the seats; but, "no can do, I have the reps from WestJet on line, there are only three seats left" said Alia, if you hang up, you will lose those seats. She even offered to talk to the resort to change my reservation for me!

I stuck to my guns and called three hours later (after talking to the resort), spoke with another person who said the fee will be 196.00 per person FOR THE SAME FLIGHT! No problems with seats this time, however, I noticed that in the email from cheapoair I just received the same flight was advertised for about 10.00 LESS than what we already paid. Oh, no, this is a different booking fee, and you cannot get it, said the agent. I wonder why?

In the end, I paid 588.00 which was better than the first 900.00 they wanted to charge me.

Scam, rip off, will not use again!