B L.

E-commerce sites should offer seamless navigation, 'place-order' options, and transparent customer service. Jewelmint.com has none of these things.

After clumsily maneuvering my way through the site I placed an order. After entering my cc information I got a message indicating it was declined. I tried the process again. Same thing. Different cc. Same thing. I then noticed the charges were all appearing on my statement. I tried to 'live chat' but no was there. I emailed live chat. No one got back to me. I called the customer service number. The first question asked was did I call my bank. They said someone would call me back and no one has.

I think the jewelry designs look great on the site but this web-experience is ridiculous in the this day and age. I wonder who is running this site and why those in charge don't change this quickly. (there are tons of customer service co's who would be glad to get the business). The whole process is disrespectful to the user.