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This is my 3rd Order with ideeli... I love the idea of membership discounted shopping sites. The product and pricing that they offer is amazing, but compared to there competitors GILT and Rue LaLa they've got a lot to learn about customer service. I know that the only way most of these sites are able to offer such a deep discount is by cutting overhead, but when you'er frustrated the last thing you want to do is speak with someone via a chat, or email! It may be antiquated but having a customer service phone number would probably add half a star to your rating.
It also would hurt if the service reps that you did speak with via chat / email were empathetic to your issues. No once during my 15min chat did my rep take ownership for their substandard service... Unfortunately this will be my last order from this site... GILT & Rue La La have me for LIFE!
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
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Hi BL,
Thanks for the honest feedback. Both customer service and member experience are extremely important to us, and we take this matter to heart. Please know that your suggestions are always welcomed. So I can note your concerns and share it with my internal team, can you please send the specific details (including Live Chat reference number if you have it) to me via private message? Thank you.
Best,
Jason Faria
Sr. Manager Customer Service