Redbubble was extremely polite and very prompt about taking care of my issue. I have never had such great customer service. I thought that the whole email process of contacting customer service would have been completely automated & that my issue would not have been resolved, but i could absolutely tell that they were not a fake person. I completely understand why you guys use the email technique. It would be such a pain in the $#*! to have calls all day long with the same issues. I support the whole email technique for customer service. I may have not received my email as quickly as I would have like, but i have no complaints because at the end of the day my problem was resolved! THANKS REDBUBBLE! I will definitely be shopping here a lot more, & also recommending Redbubble to family & friends :) Good job guys!