Bill W.

Went through the normal process of purchasing a screen to repair my laptop and received my confirmation email once I paid.

I needed to relatively soon, so I purchased two day shipping through FedEx and entered all my details for shipping in billing. I'd say I'm a fairly meticulous person when it comes to entering payment and shipping details as I have to keep my personal and business acounts separate. So I entered all the necessary info as I normally would.

I received an email stating the tracking number and invoice number, but nothing with any shipping details or other important information like that.

My package was supposed to be delivered on Wednesday so I checked the tracking info and it said it was being sent back to the shipper. I contacted laptopscreens customer service and before I could even ask about other alternatives they put the blame immediately on me amd stated it was my fault.

In addition they claimed I would have to pay for them to ship it out again. Customer service was extremely rude and did not have any professionalism at all. They offered no solutions to the problem and talked down to me as if I didn't understand the difference between email and regular mail. To the say the least I was appalled with this experience and will not be doing business with them ever again.

Luckily, FedEx customer service did a fantastic job and was able to assist me. FedEx did extremely well with the situation while LaptopScreens.com performs very subpar service. I would have had a much less stressful time trying to find individual components and manufacture the screen scratch than to ever deal worh LaptopScreens.com!