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Bill S.

Contributor Level

Total Points
80

1 Review by Bill

  • Xtralights

10/23/14

Dont waste your time with this company. I placed my order a week ago and my order still shows as processing. This would be tolerable if they would have at least responded with an explanation to my inquiries for an update. Upon e-mailing them however, all youll receive is a canned response that says We will look into this matter for you, once we have confirmation on your order status, we will update you with an email. If you have any additional questions, please reply or contact customer service. So now I am stuck in a nightmare trying to cancel my order. Lesson learned but rest assured, I will never deal with this company again.

UPDATE: There are no words to describe just how BAD the customer service is for Xtralights. I ultimately had to open a PayPal claim to retrieve my refund. After reading many other negative reviews from people with similar experiences as myself, I find it difficult to believe that any of the 4 or 5 star reviews are from actual customers.

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