- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Ordered a Shirt online. First out of stock, then they ship me Towels for some guy in Texas.
I called and emailed customer service and was told basically everyone makes mistakes.
In order to get my shirt, I had to print a label off their site and send the towels back. Once they receive the towels and check the condition... I will receive a refund on my order and then I can re-order the Shirt... WTF... it is all their fault and not only did I not get my shirt, but I am the one that had to go out of my way to ship their mistake back!
I saw some really nice looking items on their site, but with all the comments about their poor customer service and my experience, I am dome with Gilt and everyone else should be too!
Tip for consumers:
NEVER EVER USE THIS COMPANY FOR ANYTHING!!!!!
Bill P.'s review of Gilt earned 12 Very Helpful votes
bill hasn’t received any thanks yous.
bill doesn’t have any fans yet.
bill isn’t following anybody yet.
Empty.
Hi Bill,
Gosh, I'm terribly sorry to hear you've had to endure this! That is an extremely strange situation and I understand why you'd be frustrated, as that was not your error.
I hope you know that it is very unusual for a mix-up like that to occur. If you'd like to Private Message us your Order details, we'd love to see if there's anything we can do to turn around this experience for you.
Warm Regards,
Jamie,
Gilt Customer Service Specialist