Hove round is a racket, Before there changes with medicare. My chair was paid for and I had a receipt to prove it. The chair is slow. The lift cost me over 2200. 00 its not designed for someone that has back trouble etc due to the ramp one must lower to drive it on manually. The batteries are expensive and according to my manual they are warrantied for 6 months. Well mine where going bad, requiring charging everyday to go no where. The batteries are expensive. And its a propitiatory item. Like everything else. W/O good batteries the lift won't work as well. I was fortunate my morphine pump worked, had no need for chair or lift. I couldn't give it away, did give the chair away with the lift. The chair was at no cost and the lift was 800.00 in excellent condition, took months to sale it. Chair is designed with a fuse if wheels start to spin and if that happens your dead in the water, It stops!. I had to change tires to gain traction. This company makes its money on the back side. Not when its bought. Customer service is a joke. Would not advise anyone to purchase this chair. Also if you vehicle can't handle the tongue rate. You have a problem almost 300 lbs. My truck was not designed for that tongue weight, not to mention, at the last moment I was told I needed a C rated hitch, and blocks to compensate for weight.On leaf springs. Not a good thing on brakes or the terrible ride. Gas cost jumped as well. I have a friend in the medical retail business and he can't move the lift, at reduced price and its brand new. Something to think about.