Thumbnail of user billm109

Bill M.

Contributor Level

Total Points
168

2 Reviews by Bill

  • Gearbest

11/6/15

So, after a long and frustrating journey with your company, I must conclude. The lack of response to this ticket ultimately implies that if I have a problem with your product I will receive no support and have to pay a lot of money to return the item to you.

I will find another supplier that I may have to pay more for the product, but the price will include good customer service, reasonable terms, good communication and responsibility.

I am leaving this ticket open for you to close, because this is better than me closing this with a zero rating, and it is the rating that is more important than service is to your company.

I was asked to write and submit a positive review by this company, but declined and said that I will write an honest review.

A little better than Banggood.com, but also so removed from customers in the UK market. Looking for a new supplier, I have found that I can contact and communicate with www.tinydeal.com instantly, and I have not even placed an order with them yet.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Bill,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

Could you please tell us your ticket number so that we can offer you a solution?

Thank you for your time.

Gearbest.com

  • Banggood

10/7/15

Sent an email on 30 September to query order and another on 3 October requesting response,... and no response received at all. Chat online service been down for 5 days and managed to get through on online chat today finally. Spoke to Anny and requested order to be cancelled due to misleading information on website, who firstly asked me to do this myself?, and then after asking why she could not do this said she can and has cancelled the order. Order still not cancelled and no confirmation of cancellation received. Very bad to mislead and ignore customer queries and requests.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Bill M.,

We are sorry for your unhappy experience at banggood.com.

It is China National Day from 1st to 7th October and we are on holiday during these days.

Could you please tell me the order number of the order you first? I will investigate this case again.

You can apply refund and cancel the order by yourself when the order has not been sent out. It will be more efficient to cancel the order.

You can also contact me directly to forumservice@banggood.com.

Any problems please keep in contact, I will try my best to solve the problem for you.

Best regards

Banggood Team

Bill Has Earned 8 Votes

Bill M.'s review of Banggood earned a Fraud Buster vote

Bill M.'s review of Banggood earned 3 Very Helpful votes

Bill M.'s review of Gearbest earned 4 Very Helpful votes

Bill hasn’t received any thanks yous.

Bill doesn’t have any fans yet.

Bill isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user vmalaka2
Vern M. reviewed Gearbest
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more...

Thumbnail of user samsons25
6/2/23

I will be at the house at you are not going to be in the office tomorrow to see how far I I am...