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This company is poorly run. Frames that are listed 'in stock' are often not in stock at all. I requested to cancel my order with customer service as I could receive the same frames from another site sooner. They never followed up with my request. I have received one frame a month after my order was placed. Ridiculous for 'in stock' frames. I will never use them again. SmartBuyGlasses needs to be more honest about what is in stock, deliver on customer service, be more prompt, and READ their customer emails (assuming they read English).
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Zappos provides excellent customer service and a wide selection of shoes and apparel, making it...
Dear Bill K.,
We are sorry to hear of this experience. There may have been a misunderstanding, as only products in our Fast Shipping section are currently in stock and available for immediate shipping. I can see that the items you purchased were not marked as Fast Shipping, hence the longer processing times.
Rest assured, our Service Manager will be in touch shortly to help resolve any concerns you may have.
Regards,
Ben
SmartBuyGlasses