Thumbnail of user billb82

Bill B.

Contributor Level

Total Points
80

1 Review by Bill

  • JJ's House

4/5/14

DO NOT use the site. I should have read the reviews on this website! I read the reviews on their website and believed them. I feel very stupid and should have known better! They are located in China so the only ONLY way to communicate is through their website with 24 hour later responses.

Here is a review of the issues:
1) After purchasing, they downloaded a Trojan which I have not been able to get rid of. There are continual pop-ups & hijacking of my browser.
2) When the dress arrived I owed $44.92 in import fees. They tell you that it is buried in their FAQ's but since I didn't have any questions at the time of purchase, so I never read them.
3) The color ordered was silver and the dress is green.
4) There were loose threads and sequins all over the box
5) The dress did not come close to fitting & the workmanship was horrible.
6) When I tried to contact them for a return number (also send the required pictures) I received a reply that the pictures were unclear (I had used my phone camera). When I try to send more detailed pictures from my camera I get a message that the file is too large.

I will try to fight it but I am positive that this is a scam and any favorable reviews were written by them.

Thumbnail of user henryt15
JJ's House R. – JJ's House Rep

Thank you for sharing your experience with us.

Our goal here is to exceed our customer’s expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Even our product has let you down, we hope that you could be satisfied with our service. We will keep improving ourselves.

We have sent you an email to your email address: bill***r51@comcast.net. Please have a check and give us a reply so that we can try our best to help you.

Hope to hear from you soon.

Bill hasn’t received any votes.

Bill hasn’t received any thanks yous.

Bill doesn’t have any fans yet.

Bill isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user alisonp283
4/12/24

Items were returned! Why are u emailing me saying otherwise? SCAM!

Thumbnail of user abm22
AB M. reviewed JJ's House
3/29/24

I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...