I have placed several orders on woot and most came fine and was pleased with the purchases. However before christmas I ordered several gifts that never showed up. I have sent several emails and they do not respond. They will gladly take your money but do not expect any customer service at all. As soon as you place your order you are on your own... period! No phone number to talk to anyone and they have no problem ignoring emails. I think all you can do is report your problems too the TX attorney general if you have complaints.