betsy s.

BEWARE OF THIS WEBSITE! Do NOT purchase unless you know 100% that you will not need to make ANY changes. After purchasing my dress, I found out I was pregnant. When I contacted customer service to see if I could exchange the dress I received a general response "Your order is past the 5 day exchange mark." aka NO. That was it, that was all I received after sending a long, detailed email about how I love the dress but just wanted to exchange it. After FOUR more attempts at contacting them I finally sent a negative email saying that this was awful customer service and asked to speak with a manager, Jenny Foley (who offers the WORST customer service I have ever experienced, both online and in person, not to mention poor use of a comma) replied with "your order, it is not eligible for return, and your case is closed"

That's it. That's all. No trying to work with a pregnant woman, just pure and blatant rudeness.

Unacceptable. DO NOT SHOP HERE!